Dedicated in providing quality outsourced customer service, ETopperStaff Philippine Outsourcing Services is defining the landscape of customer care by equally choosing applicants based on their skills and experience as in their values, goals and interests in delivering unsurpassed service and value to our clients. We are looking for team oriented people who are excited about building a great company in which achievement is highly recognized and rewarded.

CALL CENTER AGENT / CUSTOMER CARE ASSOCIATE / VIRTUAL ASSISTANT

 

Responsibilities:

• Answers incoming calls and emails promptly and in accordance with established call/email -handling procedures

• Delivers clear, quality customer service in a professional and courteous manner for client projects

• Understands customer needs and can act upon them, both online and off

• Deals directly with customers either by telephone or electronically

• Responds promptly to customer inquiries

• Handles and resolves customer complaints

• Processes orders, forms, applications and requests

• Directs requests and unresolved issues to the designated resource

• Manages customer accounts

• Maintains records of customer interactions and transactions

• Conducts follow-up and follow-through on customer interactions

• Interacts with fellow team members to enhance project performance

 

Requirements:

• Finished at least 2 years in college in any field OR at least 1 year call center /customer service/virtual assistance experience preferred

• Above-average English Communication Skills (both written and verbal)

• Excellent interpersonal skills

• Excellent listening skills

• Ability to analyze problems and recommend sound solutions

• Pays close attention to details and accuracy

• Knowledge of customer service principles and practices

• Knowledge in MS-Office (Mail, Word, PowerPoint, & Excel) is an advantage

• Willing to work graveyard shifts

 

Please email your comprehensive resume to arlyne@etopperstaff.com